www.brishen.com

OBJECTIVE:
A position in Customer Service, internal or external,  requiring Information Technology skills, with a focus on administration, teamwork, and a continuance of learning.

EDUCATION:
BACHELOR OF ARTS AND SCIENCES IN RELIGION
Samford University, Birmingham, Alabama, May, 1997

McEachern High School, Powder Springs, Georgia, June, 1993
GPA 3.7; 3.5 Cumulative

PROFESSIONAL EXPERIENCE:
DELTA AIR LINES (Atlanta, Georgia)
Customer Service Representative, March 1998 - present
Responds to customer inquiries about misplaced luggage. Responsible for the tracing process and providing necessary information to Delta's customers. Serves as a backup Coordinator supporting representatives in the handling of more difficult customer complaints and concerns.

1996 OLYMPIC GAMES (Atlanta, Georgia)
Supervisor of housekeeping teams, June - September 1996
Coordinator and supervisor for multiple housekeeping teams in the Olympic Village with the purpose of cleaning and maintaining the athletes' housing during the 1996 Olympic Games. Responsible for communication between athletes and Olympic supervision.

FREEDOM / IMPACT PROGRAMS (Atlanta, Georgia and Birmingham, Alabama)
Developer and Organizer, Atlanta - 1992, 1993, 1994. Birmingham - 1995, 1996
Week-long programs involving Junior High, High School, and College students with the purpose of Biblical study and spiritual development.

LANGUAGES:
English: Native
Basic knowledge of Koine Greek
Basic knowledge of ancient Hebrew

COMPUTER SKILLS:
Experience with IBM and Macintosh PC's.
Extensive use of Windows, Microsoft, and Multimedia Programs.

PROFESSIONAL GOALS:
Pursue a Master's Degree in Information Technology
Continue studies in Spanish to achieve fluency

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